Privacy & Cookies

Last updated: 3 February 2026

Who we are

This website is operated by AllerGuard.

If you have questions about privacy, contact: info@allerguard.co.uk Address: 14 Goswell Road, London EC1M 7AA, United Kingdom

What we collect

Information you submit via our forms (e.g. name, contact details, address, product/item details such as batch number, and your message/incident description). Basic technical information in server logs (e.g. IP address, date/time, pages accessed) used for security and troubleshooting.

Why we collect it

We use this information to:

respond to enquiries and incident reports, investigate product issues and improve quality/safety, and protect the website from spam and misuse. Lawful basis We process form submissions and related correspondence based on our legitimate interests in handling enquiries/incident reports, supporting product safety and quality, and maintaining a secure website.

Who we share it with

We only share data with service providers needed to run the website and deliver emails (e.g. website hosting and email delivery). We do not sell your data.

How long we keep it

Incident reports and related correspondence: typically up to 3 years.

General enquiries: typically up to 12 months.

Server logs: typically up to 90 days.

Your rights

You can ask to access, correct or delete your data, or object to processing.

Email info@allerguard.co.uk.

You can also complain to the UK regulator, the Information Commissioner’s Office (ICO).

Cookies

We aim to use only strictly necessary cookies required for the website to function (and to remember cookie preferences if a banner is shown). If we ever add analytics or embedded media that use non-essential cookies, we will ask for consent first. You can also manage cookies in your browser settings.